Refund Policy – BoardSphere

At BoardSphere, we strive to create a welcoming and enjoyable environment for all board game enthusiasts. This Refund Policy outlines the terms and conditions under which refunds may be requested and issued for memberships, game sessions, and other products offered by our club. By purchasing a membership, booking a session, or buying products from BoardSphere, you agree to the terms outlined in this Refund Policy.

1. Refund Request Timeframe

Refund requests must be submitted within 14 calendar days of the original purchase date. Requests made after this period may not be considered unless special circumstances apply, such as event cancellations or significant issues with the services provided.

2. Membership and Session Refund Eligibility

• The membership or booked session must not have been fully utilized. For memberships, this includes attending fewer than 2 events or sessions.
• Refund requests must be made within the specified 14-day period.
• Proof of purchase, including receipts or confirmation emails, must be provided.
• Refunds will not be granted for memberships or sessions that have already concluded or have been substantially utilized.
• Refunds are processed only after verifying usage and eligibility.

3. Non-Refundable Items

• Consumable items purchased at the club, such as snacks, beverages, or in-game accessories once used.
• Special event tickets once the event date has passed or attendance confirmed.
• Customized or personalized game packages or merchandise.
• Membership fees for promotional or discounted offers clearly marked as non-refundable.
• Gifted memberships or sessions that have been activated.

4. Event Cancellations and Rescheduling

In the event of an event cancellation by BoardSphere, customers may:

• Receive a full refund for the canceled event.
• Choose to transfer their booking to a rescheduled date or alternative session.
• Receive a credit toward future club events if preferred.

Customers must contact our support team within 7 calendar days of notification to arrange their preferred option.

5. Technical or Product Issues

If purchased products, such as game sets or digital tools associated with the club, are defective, incomplete, or fail to meet the advertised description:

• Contact our support team promptly.
• Provide clear documentation of the issue, including photos or detailed descriptions.
• Refunds will be issued after verification that the product cannot be repaired or replaced.
• Issues caused by misuse, negligence, or modifications are not eligible for refunds.

6. How to Request a Refund

• Contact our customer service team within 14 days of your purchase.
• Provide your full name, contact details, and purchase information.
• Clearly describe the reason for your refund request.
• Submit supporting evidence if relevant, such as proof of non-attendance, defective products, or event cancellations.

All refund requests are reviewed within 5 business days, and approved refunds are processed within 7–10 business days using the original payment method.

7. Accidental or Duplicate Purchases

• Refunds may be granted for accidental or duplicate purchases if the purchase has not been used, accessed, or attended.
• The request is made within the refund period.
• Proof of duplicate or mistaken purchase is provided.
• Repeated accidental refund requests may lead to restricted refund privileges.

8. Abuse of Refund Policy

To maintain fairness for all club members, abuse of the refund system may result in:

• Denial of future refund requests.
• Suspension or termination of membership.
• Restrictions on future bookings or purchases.

Refunds are a courtesy extended to genuine customers and are not guaranteed.

9. Subscriptions and Ongoing Memberships

For ongoing membership subscriptions, refunds are granted only if requested within the initial billing cycle and before substantial usage occurs. Partial refunds for used membership periods may be considered at the club’s discretion. Auto-renewal settings should be managed by members through their account preferences.

10. Legal Rights

This Refund Policy adheres to all applicable consumer protection laws. Certain jurisdictions may provide additional rights or extended refund periods. BoardSphere honors such legal entitlements fully.

11. Policy Updates

We reserve the right to update or modify this Refund Policy at any time. Changes will apply to purchases made after the updated policy is posted. Members are encouraged to review this policy periodically to stay informed.

12. Customer Support

For questions regarding refunds, membership concerns, or product issues, please contact our customer service team at BoardSphere. We are committed to resolving all matters efficiently and fairly.

Thank you for being part of BoardSphere. We are dedicated to providing an exceptional board gaming environment supported by clear and fair customer policies.